Senior Claims Manager – Newcastle

A specialist marine risk management consultancy is seeking a Senior Claims Manager to oversee and manage a complex portfolio of P&I claims. The role combines hands-on claims handling with leadership responsibility, ensuring the delivery of a high-quality, cost-effective service while maintaining strong client relationships and mentoring junior team members. Ideal profiles will have a minimum of 5 years of experience. 
 
Key Responsibilities

• Manage and oversee complex P&I claims from notification through to resolution, including high-value and sensitive matters
• Provide technical guidance and oversight on claims strategy, liability assessment, reserves, and settlement
• Investigate, analyse, negotiate, and resolve claims in accordance with operational guidelines and best practice
• Act as a senior point of contact for assureds/clients, brokers, correspondents, lawyers, and other stakeholders
• Build and maintain long-term, trusted relationships with clients and assureds
• Supervise, mentor, and support junior claims handlers, contributing to their development and performance
• Engage with internal teams and external networks to support effective claims handling and knowledge sharing
• Manage and monitor supplier and legal spend to ensure cost-effective outcomes
• Support claims reporting, MI, and process improvement initiatives
• Contribute to best practice, procedural development, and continuous improvement within the claims function

Person Specification, Experience & Skills

• Significant experience in P&I or marine claims handling, ideally within a club, insurer, or marine consultancy environment
• Strong technical knowledge across P&I claims and related marine liabilities
• Proven ability to manage complex, high-value, or multi-jurisdictional claims
• Excellent negotiation, analytical, and decision-making skills
• Experience supervising or mentoring claims professionals
• Confident communicator with strong stakeholder and client management capabilities

Personal Attributes

• Commercially minded and client-focused, with sound judgment
• Highly organised, resilient, and able to work autonomously
• Collaborative leader who works effectively in both face-to-face and virtual environments
• Proactive, adaptable, and comfortable driving change and improvement

If you are interested in this position and would like to find out more, please do not hesitate to get in touch by clicking ‘Apply Now’.