Systems & Infrastructure Officer – Greece or Cyprus

The Role
 
We are seeking a System / Infrastructure Officer to join a leading international technology and connectivity provider supporting complex, business-critical IT environments across maritime and land-based operations.
 
This role sits at the heart of the organisation’s ICT function, with responsibility for maintaining, securing, and continuously improving on-premises, hybrid, and cloud infrastructure. You will play a key role in ensuring system reliability, resilience, and performance, while delivering high-quality support to internal users, partners, and customers.
 
The position can be based in Cyprus or Greece, depending on the candidate’s location.
 
Key Responsibilities

• Proactively implement measures to prevent or minimise service disruptions
• Monitor infrastructure performance to maximise uptime and availability
• Install, upgrade, configure, and maintain on-premises, hybrid, and cloud-based systems
• Manage infrastructure assets, system configurations, antivirus protection, and deployments
• Act as a technical lead on infrastructure projects, delivering secure and cost-effective solutions
• Take ownership of incidents and service requests, from logging through to resolution
• Perform troubleshooting and root cause analysis, applying change and problem management practices
• Maintain accurate system records, SOPs, and infrastructure documentation
• Contribute to the infrastructure knowledge base and continuous improvement initiatives
• Research, evaluate, and support adoption of modern and emerging technologies
• Support automation, optimisation, and service improvement projects
• Collaborate with cross-functional teams to ensure seamless service delivery
• Implement and manage security controls including firewalls, encryption, monitoring, and backup solutions

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience
• Minimum 3+ years’ experience in systems and infrastructure administration
• Fluent in English, both written and spoken
• Strong experience with virtualisation technologies (VMware, KVM)
• Solid expertise in Windows domain infrastructure (AD, DNS, DHCP, File Services)
• Hands-on experience with cloud platforms (AWS, Azure, Digital Ocean – IaaS/PaaS)
• Good working knowledge of Microsoft 365 (Exchange Online, SharePoint Online, Dynamics 365, PowerApps)
• Proficiency in Linux environments (Debian, Ubuntu, CentOS)
• Experience with scripting and automation (PowerShell, Python, Ansible)
• Strong understanding of networking fundamentals (Fortinet experience advantageous)
• Experience with Service Desk tools (Freshservice, Jira, or similar)
• Familiarity with monitoring and alerting tools (Zabbix or equivalent)
• Exposure to PBX systems (3CX, Asterisk) and open-source platforms (ownCloud, FreePBX)
• Experience with endpoint and device management (Intune, JAMF, MDM solutions)
• Familiarity with RMM tools for proactive monitoring
• Awareness of IT service management and security principles (ITIL or equivalent)

 Package & Benefits

• Competitive salary (DOE)
• Hybrid and flexible working arrangements
• Private medical insurance
• Continuing professional development and training support
• International, collaborative working environment
• Employee wellbeing and wellness support initiatives
• Long-term career progression within a growing technical organisation