H&M/P&I Claims Officer – Papua New Guinea

An established marine operator is seeking an experienced H&M & P&I Claims Officer to join its operations in Papua New Guinea, supporting a diverse fleet across towage, container shipping, and coastal logistics.
This is a rare opportunity to take on a broad, operationally embedded claims role within a developing market, offering full exposure across both Hull & Machinery and P&I matters in a hands-on environment.
The position is based in Papua New Guinea and requires relocation on a full expatriate package.

Key Responsibilities

• Manage H&M and P&I claims end-to-end across a mixed fleet (tugs, feeders, landing craft, cruise vessels)
• Liaise with P&I Clubs, underwriters, surveyors, and legal representatives
• Handle incident reporting, investigation, and claims documentation
• Provide guidance to onshore and vessel-based teams on claims procedures and risk mitigation
• Monitor claims reserves, recovery actions, and settlement processes
• Support internal stakeholders on insurance coverage and claims-related matters
• Contribute to improving claims handling processes and reporting standards

Requirements

• Experience within marine insurance or shipping (claims, P&I Club, insurer, or broker)
• Strong working knowledge of H&M and P&I claims handling
• Experience dealing with marine casualties, investigations, and external stakeholders
• Comfortable working in a hands-on, operational environment rather than a purely desk-based role
• Strong communication skills with the ability to deal with international counterparties
• Willingness to relocate to Papua New Guinea on an expatriate assignment

Package & Benefits

• Initial 3-month period on a day rate (pending visa processing), transitioning to a full-time contract
• Competitive salary (PNG taxes covered by employer)
• Accommodation, car, medical, and club membership provided
• 24 days annual leave plus annual bonus
• Family support including travel and schooling