Marine Insurance Account Manager – Remote

An established and growing international marine insurance business is looking to appoint an experienced Marine Account Manager to strengthen its servicing capability and support the continued growth of its commercial marine portfolio.
 
The business has an established international client base across the US, UK and wider global markets, with a growing focus on commercial marine alongside its substantial recreational and yacht portfolio.
 
This is a newly important position within the wider team and would suit an experienced marine insurance professional who enjoys working closely with clients, solving problems and taking ownership rather than simply passing issues further up the chain.
 
The successful candidate will play an important role in bridging strong traditional marine insurance knowledge with modern systems and ways of working.
 
The position is remotely based, with considerable flexibility around location and working hours.
 
Key Responsibilities
 

• Manage day-to-day servicing of an international portfolio of commercial marine insurance clients.
• Provide technical and broking support across Hull & Machinery and wider commercial marine risks.
• Manage policy documentation, renewals, endorsements, certificates and other client requirements.
• Liaise directly with clients, brokers, underwriters, insurers and other market stakeholders.
• Support the placement and renewal of complex commercial marine insurance programmes.
• Take ownership of client issues and proactively identify solutions rather than simply escalating problems.
• Work closely with producers to ensure new business is transitioned smoothly into the servicing function.
• Support the wider team with technical knowledge and guidance on commercial marine matters.
• Assist with the development and improvement of internal processes and workflows.
• Make effective use of CRM and insurance systems to maintain accurate client and policy information.
• Contribute to the continued development of the company’s commercial marine operation.

 
Requirements
 

• Minimum 5 years’ experience within commercial marine insurance, with additional experience strongly welcomed.
• Strong knowledge of Hull & Machinery is highly desirable.
• Experience working with commercial marine clients, brokers and insurers.
• Strong understanding of international marine insurance processes and documentation.
• Proven ability to manage client relationships and provide a high standard of customer service.
• Strong problem-solving skills, with the confidence to investigate and resolve issues independently.
• A proactive and solutions-focused approach rather than relying on established processes for every situation.
• Strong communication and organisational skills, with excellent attention to detail.
• Comfortable working independently within a remote and internationally distributed team.
• Experience with insurance CRM and broking systems would be advantageous, particularly Applied Systems, Epic, Vertafore, Salesforce or similar platforms.
• Experience with Accord systems, Certificates of Insurance and related insurance administration would also be beneficial.
• A flexible mentality and willingness to adapt to different systems, processes and ways of working.

 
Why This Role?
 
This is an opportunity to join an international marine insurance business at an important stage of its development.
 
The business has a strong existing yacht and recreational marine platform but is increasingly focused on building its commercial marine operation, creating an opportunity for an experienced Account Manager to have a genuine impact.
 
You will not simply be expected to process transactions. The business is looking for someone who can think, solve problems and take ownership.
 
The role offers considerable flexibility around remote working and working hours, alongside the opportunity to work with an international team and play a key role in developing the company’s commercial marine infrastructure.
 
For the right person, there is also scope to grow with the business as the commercial marine operation continues to expand.