Head of Claims – London

  • Permanent
  • Europe


We are currently working with an international tanker broking company, who are operating in London, to hire a Head of Claims to cover their demurrage desk.
Your responsibilities will include:

  • Investigate each claim by gathering information, reviewing, and analysing and creating reports for management.
  • Complete freight claim paperwork, paper or electronic.
  • Track communications and follow ups with owners and charterers during the claims process.
  • Negotiate settlements with carriers on behalf of the client by mutual communication and agreeance.  
  • Identify and communicate reoccurring operations errors to management when applicable.
  • Communicate updates on freight claims to claimant parties when requested.
  • Assist department and front office with miscellaneous duties. 
  • Handle multi-department filing including font office expenses handling and negotiating with service providers for best deals for the company.

Person specification includes:

  • More than 5 years experience dealing with tanker demurrage claims.
  • Knowledge of brokerage software systems (Q88/TRIGONAL/AXS) Preferred.
  • Knowledge in Excel required.
  • Strong attention to detail and superior organizational skills.
  • Must be able to organise workload to manage and prioritise a range of different tasks simultaneously, some of which are ambiguous in nature.
  • Demonstrates willingness to take ownership for their areas of their responsibility.
  • Demonstration of an excellent affinity for working within a team of diverse people and implementing change.
  • Excellent analytical skills with strong attention to detail.

If this role is of interest to you, please get in touch via [email protected] or apply today!