We are currently working with an international tanker broking company, who are operating in London, to hire a Head of Claims to cover their demurrage desk.
 
Your responsibilities will include:

• Investigate each claim by gathering information, reviewing, and analysing and creating reports for management.
• Complete freight claim paperwork, paper or electronic.
• Track communications and follow ups with owners and charterers during the claims process.
• Negotiate settlements with carriers on behalf of the client by mutual communication and agreeance.  
• Identify and communicate reoccurring operations errors to management when applicable.
• Communicate updates on freight claims to claimant parties when requested.
• Assist department and front office with miscellaneous duties. 
• Handle multi-department filing including font office expenses handling and negotiating with service providers for best deals for the company.

Person specification includes:

• More than 5 years experience dealing with tanker demurrage claims.
• Knowledge of brokerage software systems (Q88/TRIGONAL/AXS) Preferred.
• Knowledge in Excel required.
• Strong attention to detail and superior organizational skills.
• Must be able to organise workload to manage and prioritise a range of different tasks simultaneously, some of which are ambiguous in nature.
• Demonstrates willingness to take ownership for their areas of their responsibility.
• Demonstration of an excellent affinity for working within a team of diverse people and implementing change.
• Excellent analytical skills with strong attention to detail.

If this role is of interest to you, please get in touch via [email protected] or apply today!